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Submitting a Work Request
 
ALL requests except emergency requests should be submitted through iServiceDesk 
Plant Operations checks its email every hour between the hours of 7 a.m. and 3 p.m., M-F. 
Plant Operations closes at 3:30 p.m. every day.  Please submit requests as early in the day as possible.
Emergency
Work Requests
 
Please call Plant Ops directly for the following emergency situations:
 electric failure, water shortage or flooding, and lack of heating or air conditioning. 

The contact number for Plant Operations is x6670. All other requests should be made via iServiceDesk.

If you have an emergency after hours, please call Security at x6617.
Do not use Security's x6911 number except for life threatening emergencies.		 Maintenance
Work Requests

If you are a student:
Requests can be submitted by following the iServiceDesk link below.  It will ask you to sign in.

User Name: Your building name or apartment complex
(example: Heron, Hillside)
Password: student

iServiceDesk

If you are Staff/Faculty:
Please contact your building person.

KEYS:  Faculty/Staff: Key requests can not be processed without a budget number.  When your key has been made, you will be notified via e-mail. You may then pick up your key at the Plant Operations house between the hours of 7 and 11 a.m. or 12 and 3 p.m.

If you have questions, please e-mail:  plantops@mail.belmont.edu

If you know you need something completed by a certain time, please give a two-week notice. 		Pest Control
Work Requests
 
Requests concerning pests (such as insects or rodents) are passed on to Steritech, which has a representative here every Tuesday.  You do not have to be present for your area to be inspected.

If you need pest control service we must be notified each week before 9 a.m. Tuesday. 

Requests can be made through the iServiceDesk link to the left and additionally need to include:
  • A description of pest seen
  • The exact location of problem

 
PROCEDURES:
   When we email you back with the work request number, be sure to save it and have it available should you need to call to follow up. 
We recommend creating a new folder in your email mailbox just for work requests and replies, as a paper trail will help everyone involved.

    Thank you for your cooperation.  We hope that making everyone aware of these procedures
will help us to handle your requests more efficiently.

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